Archives: FAQ

How can I extend my booking?

You can extend an active booking at any time. To do this, use the LeipzigMOVE app and call up your current booking. Here you will find the option to extend your booking. Select the desired extension period and complete the booking process.

How does parking a bike in the upper floor of a bike box work?

The upper boxes are equipped with a rail that can be pulled out and folded down. The bike is placed on this rail and the rail is lifted. The bike is firmly anchored in the rail using a corresponding device.

Please note that parking an e-bike/pedelec in the upper area of the boxes is not possible at every location due to the weight. This depends on the type of facility on site. The exact details can be found in the information texts for the individual locations.

How often can I open the door of the bike garage or bike box during the rental period?

During the rental period, you can open and close the door as often as you like using your access data.

How do I open the bike box or garage?

Booking and payment Book and pay for a parking space for the desired period directly in the LeipzigMOVE app via the map or via the "Bike+Ride" tile. You will immediately receive your personal access data directly in the app.

Open with QR code Hold the QR code in the app to the scanner above the number pad. The door opens. You have to perform an extra step before every 1st opening: Press the # button before scanning the QR code. This also applies after you have extended your parking space in the app.

Open by entering numbers You can also open the system without a QR code. Simply enter the box number and PIN one after the other without using the area code. The following steps must be carried out before each 1st opening. This also applies after you have extended your parking space in the app: Enter # key Enter "valid until date", e.g. 20230815 Enter "box number", e.g. 002 Enter "PIN", e.g. 1234 Enter "checksum", e.g. 54321 You can find your personal access data in the app under the QR code by clicking on "Open parking space without QR code".

How big and heavy can my bike be?

The bicycle must not exceed the following dimensions:
1.16 m high
1.98 m long
0.80 m wide
55 mm tire width
If available, bicycles on the upper parking level may weigh a maximum of 18 kg.

How much does a parking space in a bike box or garage cost?

For how long can I rent a bicycle parking space?

In principle, rental is possible on a daily, weekly, monthly and annual basis. Please note, however, that we have only activated a certain number of pitches at the facilities for short-term bookings.

How can I rent a bicycle parking space?

To book a bicycle parking space, you need a LeipzigMOVE account. You can also find out how to register an account in our [FAQs]. If you already have a LeipzigMOVE account, you can book your bicycle parking space as follows:

1. Click on Bike+Ride on the start page of the LeipzigMOVE app.
2. Then select the location where you would like to book a parking space from the list of available bike boxes and garages.
3. In the next step, you can select the rental period and, if applicable, a parking space within the bike box.
4. Complete the booking.

You will then receive the access data for your parking space in the LeipzigMOVE app. You can use the QR code to open the bike box or garage.

What is the difference between bicycle garages and bicycle boxes?

A bicycle garage has central access for all users. There are individual parking spaces within the facility. The users of the facility have individual access data to open the facility.

Bicycle boxes have several separate individual parking spaces. Each of the individual boxes has its own door and can be opened and closed individually. Each user has individual access data with which they can only open their own bike box.

What is Bike+Ride?

Bike+Ride are bicycle parking spaces that offer you the opportunity to park your bicycle safely. Depending on the location of the Bike+Ride facility, one of the following types of facility is available:

• Bicycle garage
• Bicycle box

You will receive a personal access code for the desired rental period, with which you can use the bike box or garage.