No, the use of a vehicle by another person is not possible. Making your account or a vehicle freely available to friends or family members is therefore not permitted and will result in the termination of your contract.
Archives: FAQ
Can I cancel cab bookings?
Yes, you can cancel your journey free of charge before it starts. Simply click on "Cancel" in your app booking.
How do I pay for the cab ride?
You don't need to have cash or a debit card with you, as you can pay for your journey conveniently via your LeipzigMOVE account using the payment method you have selected. At the end of the journey, the cab driver will give you a receipt for the amount to be paid. Sign it to confirm the fare. This exact amount will also appear later on your LeipzigMOVE invoice.
Can I shorten my booking if I arrive at the car sharing station earlier?
You can shorten your booking via the app if you are back at the station much earlier than planned. However, you will still be charged the full price.
What happens if I return to the car sharing station too late?
Late return of the vehicle will be penalized with a fine of up to €50. Extend the booking before the end of the booking period via the app or the hotline (0341/4921000) as soon as you realize that you will need the vehicle for longer. If the vehicle has already been booked by another user after you, it is unfortunately not possible to extend the booking in the app. Please call the hotline anyway so that a solution can be found with the next customer. This will also reduce the penalty payment.
How high is the car sharing self-sufficiency?
You can view the self-preservation in the FAQ under fees.
The car sharing vehicle is damaged or dirty before the start of the journey.
Any existing damage that you notice before the start of your journey and that is not yet listed in the damage list in the app must also be reported immediately and before the start of the journey by calling our support hotline (0341/4921000) must be reported. This also includes heavy soiling or missing utensils. Please never use the vehicle if the safety appears to be impaired by the damage found.
Where do I report a car sharing claim?
You can report any damage caused by you or during your rental by calling the support hotline (0341/4921000 car sharing). In this case, please also call the police. A written report is also required within three days. You can also send photos of the vehicle damage here.
What should I do in the event of a car sharing claim?
Stay calm, look after yourself and everyone involved and secure the scene of the accident.
In the event of any kind of damage, e.g. an accident with wild animals or a road bollard, or in the event of theft, please report it immediately to the police and to our support hotline (0341/4921000 à car sharing), even if no one else is involved. Please inform us truthfully and in detail about the damage event. Then document the damage to the vehicle with photos.
Can I cancel my car sharing booking?
Yes, you can. However, you can cancel free of charge up to 24 hours before the start of the rental period. If you cancel at short notice, we will unfortunately have to charge you half of the hourly rate for the canceled booking period (see point 14).
