Archives: FAQ
I have added my D-ticket in LeipzigMOVE. Why does the ticket have a different number to my season ticket?
The ticket number is used for Germany-wide control and is independent of the subscription number issued by LVB. No second D-Ticket was purchased as a result.
Do I automatically cancel my D-Ticket subscription if I delete my customer account in LeipzigMOVE?
No, your D-Ticket must also be canceled in the customer portal.
Can I add my D-Ticket to LeipzigMOVE even if I have not purchased it from LVB?
No, that is not possible. Only D-tickets purchased from LVB can be used with LeipzigMOVE.
Can I also add subscriptions other than the D-Ticket in LeipzigMOVE?
No, unfortunately it is not yet possible to store other ABO types (e.g. ABO Basis).
Can I also add another person's D-Ticket to my LeipzigMOVE account?
No, you can only add one D-Ticket to a LeipzigMOVE account. If you have already added your own ticket, you cannot add any more.
Can I also use bike and e-scooter sharing with the Deutschlandticket?
No, the D-Ticket is only valid for public transport. For bike & e-scooter sharing, as well as all other LeipzigMOVE services, you can simply sign up for a LeipzigMOVE or LeipzigMOVE+ contract under „Complete Profile“ and start riding immediately.
Tip: With BonusMOVE, you can directly achieve Gold status with your D-Ticket at LVB and secure 10 free nextbike units each month, as well as many other benefits.
Why can't I see my D-ticket for the coming month in the app yet?
Unless you have canceled it, your D-Ticket will automatically be converted to a D-Ticket for the new month at the end of the month. This happens automatically and you don't have to do anything.
What happens if my cell phone goes off - can I continue driving?
As a customer, you are obliged to carry a valid ticket. If you do not have your chip card with you and cannot show a D-Ticket in LeipzigMOVE, you will not be able to continue your journey.
If I have my D-ticket in LeipzigMOVE, do I still have to carry the chip card with me?
No, it is not necessary to carry the chip card for the D-Ticket. The D-Ticket in LeipzigMOVE, along with a valid identification document, is sufficient as proof of eligibility to travel.
Can I also buy the D-Ticket in LeipzigMOVE?
No, but the app will take you to the customer portal to order your D-Ticket. Here's how:
- Open “Subscriptions and Bookings” in the side menu
- “Tap ”Add D-Ticket"
- “Select ”Buy New D-Ticket"
- Switch to the customer portal and buy your D-Ticket there
