The use of a vehicle by another person is only possible in your presence and with your consent. Therefore, you are responsible for the actions of that person under the same regulations and conditions, as you are the contractual partner and concluded the contract under your identity. Consequently, making your account freely available to friends or family members is not permitted and will lead to the termination of your contract. Should another person use a vehicle under the conditions mentioned, ensure that the driver possesses a valid driver's license and is fit to drive.
Archives: FAQ
What can I do if my need is not covered by a cab option in the app? (e.g. cab with child seat)
For requests that are not covered by the "Options" function, you must contact the cab company 4884 by telephone on 0341/4884 register. In that case, your booking will not be processed and billed through LeipzigMOVE, but directly through the taxi company.
What can I do if my cab doesn't show up?
The taxi may take a little longer to reach you for various reasons, such as high demand or increased traffic.
Your options:
- Wait a moment The taxi might still be on its way to you.
- Cancel booking: As long as you haven't started your trip yet, there are no costs for you.
Can I cancel cab bookings?
Yes, you can cancel your journey free of charge before it starts. Simply click on "Cancel" in your app booking.
How do I pay for the cab ride?
You pay for your ride cashless and conveniently with your LeipzigMOVE account using your chosen payment method. After the ride is completed, the taxi driver will present you with a receipt for the amount due. Sign it to confirm the fare. Exactly this amount will also appear on your LeipzigMOVE invoice later.
Can I shorten my booking if I arrive at the car sharing station earlier?
You can shorten your booking via the app if you are back at the station much earlier than planned. You will then only be charged half of the time price for the originally booked period.
What happens if I return to the car sharing station too late?
Late return of the vehicle will be penalized with a fine of up to €50. Extend the booking before the end of the booking period via the app or the hotline (0341/4921000) as soon as you realize that you will need the vehicle for longer. If the vehicle has already been booked by another user after you, it is unfortunately not possible to extend the booking in the app. Please call the hotline anyway so that a solution can be found with the next customer. This will also reduce the penalty payment.
How high is the car sharing self-sufficiency?
According to the salary overview in the LeipzigMOVE attachment, self-preservation is €1000.
The car sharing vehicle is damaged or dirty before the start of the journey.
Any existing damage that you notice before the start of your journey and that is not yet listed in the damage list in the app must also be reported immediately and before the start of the journey by calling our support hotline (0341/4921000) must be reported. This also includes heavy soiling or missing utensils. Please never use the vehicle if the safety appears to be impaired by the damage found.
Where do I report a car sharing claim?
Damage caused by you or during your rental should be reported by telephone to the support hotline (0341/4921000 à car sharing). In this case, please also call the police. An additional written report is not required. Our cooperation partner DB Flinkster will contact you on our behalf for an accident report. You can also send photos of the damage to the vehicle.
