You can find the subscription contract number on your contract documents or in the customer portal at: www.abo.l.de.
Archives: FAQ
I have problems opening / closing the nextbike.
By clicking on "Start rental", the lock on the rear wheel of the bike opens automatically. If this is not the case, shake the bike a little until the lock pops open and/or click on "Open lock" again in the app. When you have reached your destination, lock the bike by pushing the lock lever down in the direction of the arrow until it clicks into place. The beep signals that the bike has been successfully locked. This may take a few seconds - please wait for this so that you can be sure that the return was successful. Check the completion of the ride in the app.
Where can I park the nextbike after use?
You can only return the bike within the zones marked on the map (in Leipzig: blue/pink shading) and stations. If you place the bike in a blue zone or station, there are no additional charges and you only pay for the time units used. Returning the bike in the pink zone will cost you an additional €1. You should avoid parking your bike completely outside the zones - unfortunately we have to charge at least €20 extra for this. Service prices may vary in other cities. Please note: cargo bikes have slightly different conditions. Take a look at these under 6.5 and 6.6.
How much does bike sharing in LeipzigMOVE cost?
Bikesharing is billed in 15-minute units - every unit or part thereof counts. One unit costs €1. For example, if you cycle for 45 minutes, you pay €3 for your ride with LeipzigMOVE. Service fees may apply if you return the bike in the pink zone (€1 in Leipzig) or outside the business area (min. €20 in Leipzig). Service prices may vary in other cities. Please note: cargo bikes have slightly different conditions. Take a look at these under 6.5 and 6.6.
How exactly can I add my D-Ticket to LeipzigMOVE?
To add the D-Ticket to LeipzigMOVE, simply click on "Add D-Ticket" under "Subscriptions & Bookings". If you already have a MOVE or MOVE+ contract and have purchased your Deutschlandticket in the same name, your D-Ticket will automatically be added to your account. If the automatic addition did not work, you can also add the D-Ticket manually. Please have your subscription contract number ready. If you have any problems, please contact our support team at https://leipzig-move.de/kontakt
How can I use my Deutschlandticket in LeipzigMOVE?
You can add your D-Ticket to your MOVE account in LeipzigMOVE and use it as a travel authorization. The D-Ticket will then be displayed at the bottom of the screen and can also be found under "Travelcards & bookings" in the side menu.
Can I purchase tickets for a later date?
No, your tickets are always valid immediately after purchase. The only exceptions to this are our tourist products LeipzigCard and LeipzigRegioCard as well as the Hopperticket on weekdays, which can only be used from 9 am.
Can I buy tickets for other people?
Yes, you can. Please click on the name written in orange in the ticket purchase process. You will then be taken to an input screen where you can enter the personalization for the desired person.
Can I buy several tickets at once?
No, you can only buy one ticket at a time. However, you can complete the purchase process several times in succession to obtain the desired number of tickets. Please note: LeipzigMOVE+ tickets and season tickets are personal and must be personalized with the passenger's name.
Where can I buy short-haul tickets?
You can purchase short-distance tickets either directly via the "Buy ticket" button or via the connection information (click on your desired connection -> "Buy ticket"). To ensure that you can only buy a short-distance ticket for those routes that are intended for this purpose, you must always enter the specific start and destination stops of your desired connection.
