Archives: FAQ

What if I don't have internet?

Your mobile ticket display is also possible without a permanent Wi-Fi connection, for example, during a train journey.

What happens when my cell phone is empty - can I continue driving?

As a customer, you are obliged to carry a valid ticket. If you cannot show your ticket at LeipzigMOVE, you will not be able to continue your journey.

What do I need for a check?

During a ticket inspection, your Germany Semester Ticket in LeipzigMOVE must be presented in addition to your current photo ID. Your name must match on both documents.

Why can't I see my Germany semester ticket for next semester?

Your ticket will not renew automatically. You must retrieve it anew in the LeipzigMOVE app for each semester. Please update the app before activating your ticket.

Good to know: After activation, you will initially still see your current ticket. It will update automatically at the start of the semester. What's important is that you have received confirmation for ticket retrieval for the new semester.

I study at SRH University – Campus Leipzig and want to add my Deutschland-Semesterticket to LeipzigMOVE. How do I do that?

There is a special solution for students of SRH University. You will receive an email from Leipziger Verkehrsbetriebe with your contract number. You can use this contract number to retrieve your ticket via LeipzigMOVE.

Follow these steps to add your Germany semester ticket:

1. Log in with your LeipzigMOVE account or register with an L-Login (email address and password).
2. In the side menu, go to „Subscriptions & Bookings.“
3. Click the „Add D-Ticket“ button and select the option „Add existing D-Ticket“.“
4. Please enter your contract number, first name, last name, and date of birth.ImportantThe information must exactly match the email you received (including special characters).
5. Click on "Add D-ticket".

You can then find your Deutschland-Semesterticket under "Subscriptions & Bookings" or as quick access on the start page of the LeipzigMOVE app.

I study at the University of Leipzig, HTWK, HHL, HMT, HGB, DHSN, Lancaster University, or iba Leipzig and want to add my Deutschland-Semesterticket to LeipzigMOVE. How do I do that?

Students from the University of Leipzig, HTWK, HHL, HMT, HGB, DHSN, or iba Leipzig can retrieve their Deutschland-Semesterticket via LeipzigMOVE and add it to the app. To be able to add the ticket, you must be registered with LeipzigMOVE and have an L-Login.

Follow these steps to add your Germany semester ticket:

1. Log in with your LeipzigMOVE account or register with an L-Login (email address and password).
2. In the side menu, go to „Subscriptions & Bookings.“
3. Click the „Add D-Ticket“ button and select the „Add D-Semesterticket“ option.“
4. Choose your university
5. Log in to your university with your credentials and agree to data transmission to LeipzigMOVE
6. Complete your date of birth
7. Click „Add D-Ticket“ and have your personalized semester ticket issued.

You can then find your Deutschland-Semesterticket under "Subscriptions & Bookings" or as quick access on the start page of the LeipzigMOVE app.