Archives: FAQ
Is my adjusted bicycle insured?
No, your bike is not automatically insured. Leipziger Verkehrsbetriebe (LVB) GmbH is not liable for stolen bicycles, objects or other damage. Please always make sure to lock your bike despite the protected parking location.
Can I end my booking early?
No, you cannot end your booking early.
How can I extend my booking?
You can extend an active booking at any time. To do this, use the LeipzigMOVE app and call up your current booking. Here you will find the option to extend your booking. Select the desired extension period and complete the booking process.
How does parking a bike in the upper floor of a bike box work?
The upper boxes are equipped with a rail that can be pulled out and folded down. The bike is placed on this rail and the rail is lifted. The bike is firmly anchored in the rail using a corresponding device.
Please note that parking an e-bike/pedelec in the upper area of the boxes is not possible at every location due to the weight. This depends on the type of facility on site. The exact details can be found in the information texts for the individual locations.
How often can I open the door of the bike garage or bike box during the rental period?
During the rental period, you can open and close the door as often as you like with your access credentials.
How do I open the bike box or garage?
Booking and Payment Book and pay for a parking space for the desired period directly in the LeipzigMOVE app via the map or via the "Bike+Ride" tile. You will immediately receive your personal access data directly in the app.
Open with QR code Hold the QR code in the app up to the scanner above the number pad. The door will open. Before the first time you open it, you’ll need to take an extra step: Press the # button before scanning the QR code. This also applies after you’ve extended your parking spot in the app.
Open by numeric input You can also open the facility without a QR code. To do this, simply enter the box number and the PIN one after the other without the area code. The following steps must be performed before each first opening. This also applies after you have extended your parking space in the app:
- Press the # button
- Expiration Date, e.g. 20230815
- Input „Box Number“, e.g. 002
- PIN, e.g., 1234
- Checksum, e.g. 54321
You can find your personal login details in the app under the QR code by clicking „Open parking space without QR code.“.
How big and heavy can my bike be?
The bicycle must not exceed the following dimensions:
- 1.16 m high
- 1.98 m long
- 0.80 m wide
- 55 mm tire width
If available, bicycles on the upper parking level may weigh a maximum of 18 kg.
How much does a parking space in a bicycle box or garage cost?
| Rental period | Price |
|---|---|
| 1 day | 1 € |
| 1 week | 5 € |
| 1 month | 10 € |
| 1 year | 90 € |
For how long can I rent a bicycle parking space?
In principle, rental is possible on a daily, weekly, monthly and annual basis. Please note, however, that we have only activated a certain number of pitches at the facilities for short-term bookings.
How can I rent a bicycle parking space?
To book a bike parking spot, you need a LeipzigMOVE account. You can find out how to register an account in our FAQs under the question „How do I register?. If you already have a LeipzigMOVE account, you can book your bike parking space as follows:
- On the LeipzigMOVE app's home screen, click the Bike+Ride tile.
- Then select the location where you would like to book a parking space from the list of available bike boxes and garages.
- In the next step, you can select the rental period and, if applicable, a parking space within the bike box.
Complete the booking.
You will then receive the access details for your parking space in LeipzigMOVE. You can open the bicycle box or garage with the QR code.
