Archives: FAQ

Can I unlock more than one e-scooter?

No, because you are not allowed to leave an e-scooter opened with your account to another person.

Is there a blood alcohol limit?

Riding the e-scooter under the influence of alcohol, drugs or medication is prohibited. It impairs your sense of balance, your reaction time and your judgment. This puts you and other road users at risk.

How long can I drive?

The maximum rental period, including paused time, is 60 minutes. After that, the ride will be automatically terminated. If you do not move the Voi e-scooter for 10 minutes or the dott e-scooter for longer than 30 minutes, the ride will also be automatically terminated.

What should I do in the event of an accident, a stolen e-scooter or damage?

Please report any accidents, collisions, damages, personal injuries, stolen or lost vehicles to the LeipzigMOVE hotline for e-scooters. (+49 341 492 1000). In the event of damage, you must contact us by telephone to find out whether you can continue your journey.

You must also report an accident involving personal injury, property damage or other damage to third parties to the local police immediately. This also applies if the vehicle was stolen while you were driving.

How do I operate the e-scooter?

• To get going, stand on the e-scooter with one foot and push off with the other.
• Press the accelerator lever on the handlebars down with your right hand to pick up speed.
• Release the lever or carefully apply the handbrake on the left or right to slow down the e-scooter.
• Use the indicators on the right and left to show other road users where you are going.
• Put the e-scooter back on the stand when you have finished your ride.

How do I start and end a journey?

Here's how it works:

1. Scan the QR code on the handlebars or manually enter the multi-digit code in the app
2. Tap „Start Rental“
3. The e-scooter is ready to go.

ImportantFor a safe ride, ensure your chosen e-scooter is fully functional.

If the e-scooter is damaged, please report the damage to the LeipzigMOVE Hotline under E-Scooter. (+49 341 492 1000). Customer support will let you know whether the e-scooter is still roadworthy.

4. To end the ride, properly park the e-scooter on a designated parking spot.,
5. Tap „End“ in the bottom right corner of your active booking, then tap „End ride“.

TipIf you have any problems ending your ride, please contact the LeipzigMOVE hotline at E-Scooter. (+49 341 492 1000).

Do I need a driver's license?

For riding e-scooters in Leipzig, you do not need a driver's license. However, you must be at least 18 years old to rent an e-scooter through LeipzigMOVE. Please also ensure you are fit to ride.

Where should I park the e-scooter after the ride?

All rides with Leipzig e-scooters must be ended at a designated e-scooter parking area. These mobility stations are shown on the map in the LeipzigMOVE app. They are marked with a purple e-scooter icon.

Please note that parking e-scooters outside the stations is not permitted and will be penalized with a €25 fine. In addition, the journey cannot be completed, so the price per minute will continue to apply.

How much does e-scooter sharing cost in LeipzigMOVE?

The unlock fee for e-scooters is €1 per ride. Once you start your rental, you will pay an additional €0.22 for every minute or part thereof. This applies to the e-scooters of both partners (Voi and dott).