Archives: FAQ
Can I pay by cell phone bill?
No, payment by cell phone bill is no longer supported.
I already have an account with a sharing provider - can I use it to log in?
No. To use the sharing offers via LeipzigMOVE, you need a LeipzigMOVE account. However, if you are already a customer of providers like nextbike, Voi, or dott, this does not affect your use of these offers within LeipzigMOVE. To get started, simply create a LeipzigMOVE account, complete your profile, and use all services.
Why does check-in/check-out need to access my GPS and movement data?
So that we can correctly record your journey, we need to know your location and determine from your movement data whether you are traveling on foot or by train/bus. Only if the app has access to this data can a valid ticket be issued to you. We assure you that your data will only be used for the purpose of journey detection and price calculation. You can find all information on data protection at www.L.de/datenschutz/verkehrsbetriebe/leipzigmove-app/.
For whom is it worth using the check-in/check-out function?
The check-in/check-out function is suitable for everyone, especially if:
- you don't yet know how often you will be using buses and trains in a day. Your journeys are automatically calculated at the best price within 24 hours. This means you only pay for what you have actually used.
- you are not familiar with the fare zone. The price is calculated after your journey (after 24 hours at the latest) and does not require any fare knowledge.
Which payment methods are offered in the check-in/check-out function?
You have the option to pay via PayPal, credit card (Visa and Mastercard), Klarna Pay Now (instant payment - direct debit via Klarna), Google Pay, and Apple Pay.
What discounts can be utilized with the check-in/check-out function?
Your upgrade to LeipzigMOVE+ will naturally be taken into account when using the check-in/check-out function. The discount will be deducted when calculating your best price. Other discount cards, such as a BahnCard, are excluded from the function. You can find more information about LeipzigMOVE+ at Offers.
Is it possible to take children, bicycles, dogs and/or bulky luggage with you?
No, it is currently not possible to take children, bicycles, dogs or bulky luggage on board. Please buy an extra ticket or a children's ticket using the "Buy ticket" function in the LeipzigMOVE app or at the ticket machine.
How is the price capped in the check-in/check-out function?
The maximum price in a 24-hour period corresponds to the price of a 24-hour ticket for one person (adult or child) according to the number of fare zones traveled. This automatically calculates the most affordable price for you.
It should be noted that in tariff zone 110 (city of Leipzig), a 24-hour ticket is not available for a child. Therefore, price optimization is not possible.
What happens if I forget to check out at the end of my journey?
If you forget to check out, you don't have to worry. Our system automatically recognizes when you are no longer travelling a route by train or bus or when there is no longer a stop near you and then automatically checks you out. Check-in/check-out only charges you for routes that you have actually traveled by bus or train.
Do I have to check out and check in again when changing trains?
No, you do not need to check out when changing trains. Stay checked in, wait for your connection, and continue your journey relaxed. If you have a particularly long wait for your connection, for example, due to a delay, please make sure that you are still checked in and that an automatic check-out has not occurred.
