Archives: FAQ

I have questions about my booking. Who can I ask?

If you have any questions about a specific bike sharing, scooter sharing, car sharing or cab booking or a ticket purchase, you can ask us directly by clicking on "Help" from your active booking. From there, you will be automatically forwarded to our customer service team.

I can't get a Deutschland-Semesterticket via LeipzigMOVE and get an error message instead.

This error message can have various causes. Below you will find a description of the most common errors and possible solutions.

Your name data stored at the university is incomplete.

In order to issue a Deutschland-Semesterticket, we need the first and last name provided by your university. If this data is incomplete, you will receive an error message. Please contact the student administration of your university and have your data completed.

The travel authorization period is not transmitted by your university

It may happen that we do not receive a travel authorization period from your university. This can have various causes and prevent your Deutschland-Semesterticket from being issued - e.g. if you have not re-registered for the semester or have not paid the semester fee in full.

Please contact the student administration of your university to have the case checked and to obtain a travel authorization.

Driving license already issued.

The Deutschland-Semesterticket can only be linked to a LeipzigMOVE account. It is no longer possible to link the ticket to another account once the ticket has been created.

If your ticket has already been issued by another person unknown to you, please use the contact form in the LeipzigMOVE app (side menu > Help > Contact) or on our website (https://leipzig-move.de/kontakt/) to inform us of your request.

What happens when my cell phone is empty - can I continue driving?

As a customer, you are obliged to carry a valid ticket. If you cannot show your ticket at LeipzigMOVE, you will not be able to continue your journey.

I entered my date of birth incorrectly when personalizing my Germany semester ticket. What do I have to do to change it?

You cannot change the date of birth yourself afterwards. Please use the contact form in the LeipzigMOVE app (side menu > Help > Contact) or on our website (https://leipzig-move.de/kontakt/)to let us know your request.

We will take care of your request as quickly as possible.

When checking my name data for the personalization of the Germany semester ticket, I noticed an error. What do I need to do?

We take the name data for the personalization from your university. For the ticket inspection, it is important that these name details match the details on your photo ID. Please contact the student administration of your university to have the data changed before you have a Deutschland-Semesterticket issued via LeipzigMOVE.

Why can't I see my Germany semester ticket for the next month in the app?

Your Deutschland-Semesterticket will be converted into a Semesterticket for the new month at the end of the month. This happens automatically until the end of the semester and travel authorization period.

Do I have to complete my profile in LeipzigMOVE to be able to retrieve my Deutschland-Semesterticket?

No, you do not need to complete your profile in LeipzigMOVE. To access the Deutschland-Semesterticket, all you need is an L-Login consisting of an e-mail address and password.

With a completed profile, you also have the option of using offers such as bike sharing, e-scooters, car sharing, cabs or Bike+Ride.

I am studying at HHL, HMT or iba Leipzig and would like to add my Deutschland-Semesterticket to LeipzigMOVE.

There is a special solution for students of HHL, HMT and iba Leipzig for the summer semester 2024. You will receive an email from Leipziger Verkehrsbetriebe with your contract number. You can use this contract number to retrieve your ticket via LeipzigMOVE.

Follow these steps to add your Germany semester ticket:

Log in with your LeipzigMOVE account or register with an L-Login (e-mail address and password).
Go to "Subscriptions & bookings" in the side menu.
Click on the "Add D-ticket" button and select the option "Add existing D-ticket".
Now enter your contract number, your first and last name in the same way as in the e-mail with your contract number and your date of birth.
Click on "Add D-ticket".
You can then find your Deutschland-Semesterticket under "Subscriptions & Bookings" or as quick access on the start page of the LeipzigMOVE app.

How can I retrieve my Deutschland-Semesterticket via LeipzigMOVE?

Students of Studentenwerk Leipzig can access their Deutschland-Semesterticket via LeipzigMOVE and add it to the app. To be able to add the ticket, you must be registered with LeipzigMOVE and have an L-Login.

Follow these steps to add your Germany semester ticket:

Log in with your LeipzigMOVE account or register with an L-Login (e-mail address and password).
Go to "Subscriptions & bookings" in the side menu.
Click on the button "Add D-Ticket" and select the option "Add D-Semesterticket".
Choose your university.
Log in with your university login and agree to the transfer of data to LeipzigMOVE.
Check your name details and add your date of birth.
Click on "Add D-Ticket" and have your personalized semester ticket issued.
You can then find your Deutschland-Semesterticket under "Subscriptions & Bookings" or as quick access on the start page of the LeipzigMOVE app.

I have added my D-ticket in LeipzigMOVE. Why does the ticket have a different number to my season ticket?

The ticket number is used for Germany-wide control and is independent of the subscription number issued by LVB. No second D-Ticket was purchased as a result.

Do I automatically cancel my D-Ticket subscription if I delete my customer account in LeipzigMOVE?

No, your D-Ticket travelcard must also be canceled in the customer portal.

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