Archives: FAQ
How can I upgrade to LeipzigMOVE+ as a LeipzigMOVE customer?
Please use our form on leipzig-move.de/offers/ and enter your e-mail address and the six-digit customer contract number of your LeipzigMOVE contract. You can find this in the LeipzigMOVE app in the main menu under Profile or on your last invoice. You will then receive a confirmation email from us.
What is LeipzigMOVE+?
If you would like to buy your tickets in Leipzig with a discount of 50 %, you can opt for LeipzigMOVE+ when completing your profile. You pay €6.90 per month and receive one-way tickets, short-distance tickets and extra tickets in fare zone 110 Leipzig for half price (according to MDV fare conditions for ABO-Flex).
What if the payment fails?
If payment by cell phone bill does not work, you may have activated a third-party provider block. You can have this removed by your provider.
How do I register? How do I pay?
You can currently pay in LeipzigMOVE by PayPal, credit card via your cell phone bill or by direct debit. If you only want to buy public transport tickets via LeipzigMOVE, you can choose to pay by PayPal, credit card or cell phone bill after you have created an L-Login with your e-mail address and password. If you would also like to use all other mobility services, simply complete your profile (full registration) and you can pay for your tickets, bike and car sharing rentals and cab rides conveniently by direct debit at the end of the month. For car sharing use, validation of the driver's license is required before the first use (see question "How do I validate my driver's license"). Unfortunately, payment by cell phone bill or Paypal is no longer possible with a completed profile.
Who are the LeipzigMOVE mobility partners?
The mobility offer currently comprises the services of the following partners:
- Public transport tickets and information -Mitteldeutscher Verkehrsverbund (MDV) incl. Leipziger Verkehrsbetriebe (LVB) GmbH
- Car sharing - Flinkster
- Bikesharing - nextbike
- Cab - 4884 Radio cab
- E-Scooter - Voi.
What is LeipzigMOVE and what can I use it for?
LeipzigMOVE is a multimodal mobility app for Leipzig and the MDV area that bundles various transport services under one roof. LeipzigMOVE offers you everything in one app - from simple connection information, public transport ticket purchases, bike, car and e-scooter sharing offers as well as bike+ride, right through to ordering a cab. No matter which means of transport you choose, plan, book and pay for your route conveniently with LeipzigMOVE.
