Archives: FAQ

What should I do if I cannot open the bike box or garage?

In rare cases, a bike box or bike garage may not open due to vandalism or technical faults. In this case, please contact our customer service team directly and describe your problem. Our customer service is available on the following telephone number 0341/492-1000 to reach us. We will then find a solution together with you.

If you have caused an emergency opening through your own fault, you will be liable for the fees incurred in accordance with our General Terms and Conditions (GTC).

What happens if I exceed the rental period of a bike box and do not extend it in good time before the booking expires?

The door of the bike box does not open automatically. Once your booking has expired, the parking space is released again and can be booked by other users. If the bike is still in the bike box at this time, it can be found by the next tenant.

As long as no other user has booked, the door to your parking space can be opened again after the rental period has expired.

If your bike blocks the parking space, we reserve the right to clear the space and charge you for the costs. Therefore, always collect your bike in good time or extend your booking.

Is my adjusted bicycle insured?

No, your bike is not automatically insured. Leipziger Verkehrsbetriebe (LVB) GmbH is not liable for stolen bicycles, objects or other damage. Please always make sure to lock your bike despite the protected parking location.

Can I end my booking early?

No, you cannot end your booking early.

How can I extend my booking?

You can extend an active booking at any time. To do this, use the LeipzigMOVE app and call up your current booking. Here you will find the option to extend your booking. Select the desired extension period and complete the booking process.

How does parking a bike in the upper floor of a bike box work?

The upper boxes are equipped with a rail that can be pulled out and folded down. The bike is placed on this rail and the rail is lifted. The bike is firmly anchored in the rail using a corresponding device.

Please note that parking an e-bike/pedelec in the upper area of the boxes is not possible at every location due to the weight. This depends on the type of facility on site. The exact details can be found in the information texts for the individual locations.

How often can I open the door of the bike garage or bike box during the rental period?

During the rental period, you can open and close the door as often as you like using your access data.

How do I open the bike box or garage?

Booking and payment Book and pay for a parking space for the desired period directly in the LeipzigMOVE app via the map or via the "Bike+Ride" tile. You will immediately receive your personal access data directly in the app.

Open with QR code Hold the QR code in the app to the scanner above the number pad. The door opens. You have to perform an extra step before every 1st opening: Press the # button before scanning the QR code. This also applies after you have extended your parking space in the app.

Open by entering numbers You can also open the system without a QR code. Simply enter the box number and PIN one after the other without using the area code. The following steps must be carried out before each 1st opening. This also applies after you have extended your parking space in the app: Enter # key Enter "valid until date", e.g. 20230815 Enter "box number", e.g. 002 Enter "PIN", e.g. 1234 Enter "checksum", e.g. 54321 You can find your personal access data in the app under the QR code by clicking on "Open parking space without QR code".

How big and heavy can my bike be?

The bicycle must not exceed the following dimensions:

• 1.16 m high
• 1.98 m long
• 0.80 m wide
• 55 mm tire width

If available, bicycles on the upper parking level may weigh a maximum of 18 kg.

How much does a parking space in a bike box or garage cost?