Archives: FAQ

Can I rent several bikes at the same time?

I have problems opening / closing the nextbike.

By clicking on "Start rental", the lock on the rear wheel of the bike opens automatically. If this is not the case, shake the bike a little until the lock pops open and/or click on "Open lock" again in the app. When you have reached your destination, lock the bike by pushing the lock lever down in the direction of the arrow until it clicks into place. The beep signals that the bike has been successfully locked. This may take a few seconds - please wait for this so that you can be sure that the return was successful. Check the completion of the ride in the app.

Where can I park the nextbike after use?

You can only return the bike at stations or within the zones marked on the map (in Leipzig: blue/pink shading). If you place the bike in a blue zone, there are no additional charges and you only pay for the time units used. A return in the pink zone will cost you an additional 1 euro. The return stations are displayed in the LeipzigMOVE app. They are marked with an oval blue bike sharing icon with a number on the left. The number indicates how many bikes are currently at the station. You should avoid parking your bike completely outside the zones or stations - unfortunately we have to charge at least 20 euros extra for this. Service prices may vary in other cities.

How do I get nextbike free quotas?

Every month until August 31, 2024, we will give you a free quota of ten units for your nextbike rides in Leipzig. One unit corresponds to 15 minutes.

If a journey takes longer than 15 minutes, you pay the normal rate for the next unit. Even if your ten units are used up, you can of course continue to travel - at the regular conditions.

As of September 1, 2024, the inclusive units for bike sharing will no longer be included in LeipzigMOVE's general terms and conditions. But don't worry: there will be a transition period from September 2024. During this period, the previous free ride contingents of 10×15 minutes per month will remain in place as usual until further notice. We are currently working on an attractive alternative in which we want to reward people for their environmentally conscious mobility behavior.

The free travel contingents were a great way to get to know our multimodal offer. To ensure a fair and sustainable system in the long term, we want to focus on new measures in the future that are more closely geared to your individual use of our services.

Stay tuned to see what happens next - we'll keep you up to date with all the latest news.

How much does bike sharing in LeipzigMOVE cost?

Bike sharing is billed in 15-minute units - each unit or part thereof counts. One unit costs 1 euro. For example, if you cycle for 45 minutes, you pay 3 euros for your ride with LeipzigMOVE. Service fees may apply if you return the bike in the pink zone (1 euro in Leipzig) or outside the business area (min. 20 euros in Leipzig). Service prices may vary in other cities.