Archives: FAQ
How is payment made?
You have the option to pay via PayPal, credit card and Klarna Pay Now (pay immediately - direct debit via Klarna).
I already have an account with a sharing provider - can I use it to log in?
No. In order to use our sharing offers in LeipzigMOVE, you need a LeipzigMOVE account. However, if you are already a nextbike, Voi, dott, teilAuto or JETZTmobil customer, this does not affect your use of these services in LeipzigMOVE. To get started, simply create a LeipzigMOVE account, complete your profile and use all the services.
Why does check-in/check-out need to access my GPS and movement data?
In order for us to be able to record your journey correctly, we need to know your location and use your movement data to determine whether you are traveling on foot or by train/bus. A valid ticket can only be issued to you if the app has access to this data. We assure you that your data will only be used for the purpose of ride recognition and price calculation. You can find all information about data protection here.
For whom is it worth using the check-in/check-out function?
The check-in/check-out function is suitable for everyone, especially if:
- you don't yet know how often you will be using buses and trains in a day. Your journeys are automatically calculated at the best price within 24 hours. This means you only pay for what you have actually used.
- you are not familiar with the fare zone. The price is calculated after your journey (after 24 hours at the latest) and does not require any fare knowledge.
Which payment methods are offered in the check-in/check-out function?
You have the option to pay via PayPal, credit card and Klarna Pay Now (pay immediately - direct debit via Klarna). Other payment methods such as Google Pay & Apple Pay will be added soon.
Which discount media can be used with the check-in/check-out function?
Your upgrade to LeipzigMOVE+ will of course be taken into account when using the check-in/check-out function. The discount will be deducted when calculating your best price. Other discount cards, such as a BahnCard, are excluded from the function. You can find more information about LeipzigMOVE+ here here.
Is it possible to take children, bicycles, dogs and/or bulky luggage with you?
No, it is currently not possible to take children, bicycles, dogs or bulky luggage on board. Please buy an extra ticket or a children's ticket using the "Buy ticket" function in the LeipzigMOVE app or at the ticket machine.
How is the price capped in the check-in/check-out function?
The maximum price in a 24-hour period corresponds to the price of a 24-hour ticket for one person (adult or child) according to the number of fare zones used. Please note that a 24-hour ticket is not available for a child in fare zone 110 (City of Leipzig). Price optimization is therefore not possible.
What happens if I forget to check out at the end of my journey?
If you forget to check out, you don't have to worry. Our system automatically recognizes when you are no longer travelling a route by train or bus or when there is no longer a stop near you and then automatically checks you out. Check-in/check-out only charges you for routes that you have actually traveled by bus or train.
Do I have to check out and check in again when changing trains?
You don't have to check out when changing trains. Stay checked in, wait for your connection and continue your journey relaxed. If you have a particularly long wait for your connection due to a delay, for example, please make sure that you are still checked in and that no automatic check-out has taken place.
