We are legally obliged to obtain the consent of our customers for certain changes to our terms and conditions. If you have not yet confirmed our last GTC adjustment, a window will appear each time you open the app (maximum once a day) and before each purchase, asking you to confirm it. The contract can only be continued with your consent.
Archives: FAQ
Where can I park the cargo bike after use?
Cargo bikes can only be rented and returned at their home stations. The cargo bike stations are marked with "CARGO" in the app. You will find the name of the home station on the transport box. If a cargo bike is not returned to its home station, we charge a service fee of at least €20.
How much does a cargo bike cost when booking via LeipzigMOVE?
Bikesharing is billed in 15-minute units - each unit or part thereof counts. One unit costs €1. For example, if you cycle for 45 minutes, you pay €3 for your trip with LeipzigMOVE. The cargo bikes can only be rented and returned at their home stations. Otherwise a service fee of €20 will be charged.
I have a problem or general questions about using the app.
If you have any general questions about using the app, please call our support hotline (0341/4921000) or use the contact form on leipzig-move.de/contact/ place.
For more information about LeipzigMOVE, please visit our website leipzig-move.de/.
I have questions about my booking. Who can I ask?
If you have any questions about a specific bike sharing, scooter sharing, car sharing or cab booking or a ticket purchase, you can ask us directly by clicking on "Help" from your active booking. From there, you will be automatically forwarded to our customer service team.
I can't get a Deutschland-Semesterticket via LeipzigMOVE and get an error message instead.
This error message can have various causes. Below you will find a description of the most common errors and possible solutions.
Your name data stored at the university is incomplete.
In order to issue a Deutschland-Semesterticket, we need the first and last name provided by your university. If this data is incomplete, you will receive an error message. Please contact the student administration of your university and have your data completed.
The travel authorization period is not transmitted by your university
It may happen that we do not receive a travel authorization period from your university. This can have various causes and prevent your Deutschland-Semesterticket from being issued - e.g. if you have not re-registered for the semester or have not paid the semester fee in full.
Please contact the student administration of your university to have the case checked and to obtain a travel authorization.
Driving license already issued.
The Deutschland-Semesterticket can only be linked to a LeipzigMOVE account. It is no longer possible to link the ticket to another account once the ticket has been created.
If your ticket has already been issued by another person unknown to you, please use the contact form in the LeipzigMOVE app (side menu > Help > Contact) or on our website (https://leipzig-move.de/kontakt/) to inform us of your request.
What happens when my cell phone is empty - can I continue driving?
As a customer, you are obliged to carry a valid ticket. If you cannot show your ticket at LeipzigMOVE, you will not be able to continue your journey.
I entered my date of birth incorrectly when personalizing my Germany semester ticket. What do I have to do to change it?
You cannot change the date of birth yourself afterwards. Please use the contact form in the LeipzigMOVE app (side menu > Help > Contact) or on our website (https://leipzig-move.de/kontakt/)to let us know your request.
We will take care of your request as quickly as possible.
When checking my name data for the personalization of the Germany semester ticket, I noticed an error. What do I need to do?
We take the name data for the personalization from your university. For the ticket inspection, it is important that these name details match the details on your photo ID. Please contact the student administration of your university to have the data changed before you have a Deutschland-Semesterticket issued via LeipzigMOVE.
Why can't I see my Germany semester ticket for the next month in the app?
Your Deutschland-Semesterticket will be converted into a Semesterticket for the new month at the end of the month. This happens automatically until the end of the semester and travel authorization period.
Do I have to complete my profile in LeipzigMOVE to be able to retrieve my Deutschland-Semesterticket?
No, you do not need to complete your profile in LeipzigMOVE. To access the Deutschland-Semesterticket, all you need is an L-Login consisting of an e-mail address and password.
Completing your profile is optional and subject to a SCHUFA report. With a completed profile, you also have the option of using offers such as bike sharing, e-scooters, car sharing, cabs or Bike+Ride.
