Yes, up to six people can ride Flexa at the same time. You can increase the number of people up to six during the booking process.
Archives: FAQ
Can I buy several tickets at once?
No, you can only buy one ticket at a time. However, you can complete the purchase process several times in succession to obtain the desired number of tickets. Please note: LeipzigMOVE+ tickets and season tickets are personal and must be personalized with the passenger's name.
Where can I buy short-haul tickets?
You can purchase short-distance tickets either directly via the "Buy ticket" button or via the connection information (click on your desired connection -> "Buy ticket"). To ensure that you can only buy a short-distance ticket for those routes that are intended for this purpose, you must always enter the specific start and destination stops of your desired connection.
Can I travel without a valid ticket if LeipzigMOVE cannot offer me a ticket purchase?
No. As the app is linked to a large number of different systems in the background, it can happen that individual systems are temporarily unavailable. In these cases, we will do our best to provide you with the full range of services as quickly as possible. Until then, however, you will have to purchase a valid ticket via our other sales channels.
Why do I have to create an L-Login before I can buy tickets?
If you lose your cell phone, thanks to registration we can assign your purchased tickets (e.g. weekly or monthly passes) and reissue them. If something doesn't work in your app, for example if you have problems buying tickets, we can also help you better and solve problems more specifically. Registration also allows you to view your past bookings and thus have an overview of them.
I have booked my Flexa trip. When exactly do I have to be ready?
In your booking request under departure time, enter the latest time you would like to be picked up. You will receive a push message about five minutes before the journey telling you exactly when your departure time is. Flexa can pick you up up to a quarter of an hour before your latest departure time.
I would like to book a Flexa on several days at the same time. How can I do that?
You can select "Multiple trips" during your booking request and select all the days on which you would like to be picked up at your stop at this time. You can do this up to seven days in advance.
I really want to be at my destination at a certain time. How can I book Flexa correctly?
In the booking process, you can select your departure time or your arrival time when selecting the time. In this case, we recommend that you select "Arrival time" and enter your preferred arrival time. The background system will then plan the route so that you arrive at your destination on time. It also calculates who else can be picked up where along the way (pooling) so that you arrive on time.
When making your booking request, enter your entire route to your final destination within the MDV area. In this case too, the background system will plan the route so that you reach your connections on time.
Why don't I receive a message if my Flexa ride is canceled?
We communicate canceled journeys in LeipzigMOVE via push messages:
Please activate the notification or push messages in the "Settings" of your cell phone under "Apps" in "LeipzigMOVE" and allow "Background data usage" under "Mobile data".
You can also check the status of your booking under "Subscriptions & bookings"
Who and what can I take with me?
The Flexa vehicles have space for up to six people plus smaller items of luggage (e.g. rucksack or shopping bags). For children, there are two booster seats and a child seat for group 0+/1 (0-4 years, up to 18 kg) in the vehicles.
Transportation of objects and animals
The transportation of objects and animals is possible if they can be safely stowed in the luggage compartment, no additional seats are taken up and the stay at a stop is not extended beyond the usual length. The following can be carried
- Hand luggage (e.g. rucksack, shoulder bag, handbag or shopping bag)
- Baby carriage (folded)
- Rollator (folded)
- Wheelchair (folded)
- Electric wheelchair (by telephone booking)
- Small animals in a suitable transport box.
Please indicate in the app what you need for the journey (e.g. up to two booster seats) or what you would like to take with you (e.g. pushchairs/wheelchairs, wheelchair, child up to three years old). Please note that you can only book the transportation of electric wheelchairs by telephone. Transportation is free of charge. The final decision on the transportation of objects and animals is the responsibility of the driver at the pick-up point. It is expressly not possible to take bicycles, e-scooters, animals outside a suitable container or objects and animals without an accompanying person.
