Archives: FAQ
What happens if a payment fails?
If a payment cannot be made, you will receive a notification in the app. You can then update your payment details the next time you start the app or make a booking.
Can I change my means of payment for LeipzigMOVE+?
Yes, you can do this via our support team. Just send us an e-mail: verkehrsbetriebe@l.de.
Can I store multiple payment methods
You can deposit multiple payment methods for the purchase of tickets and bookings for bike sharing, scooter sharing, car sharing, bike boxes and cabs.
You can only deposit one means of payment for the basic fee for LeipzigMOVE+.
Can I pay by cell phone bill?
No, payment by cell phone bill is no longer supported.
How is payment made?
You have the option to pay via PayPal, credit card and Klarna Pay Now (pay immediately - direct debit via Klarna).
I already have an account with a sharing provider - can I use it to log in?
No. In order to use our sharing offers in LeipzigMOVE, you need a LeipzigMOVE account. However, if you are already a nextbike, Voi, dott, teilAuto or JETZTmobil customer, this does not affect your use of these services in LeipzigMOVE. To get started, simply create a LeipzigMOVE account, complete your profile and use all the services.
Why does check-in/check-out need to access my GPS and movement data?
In order for us to be able to record your journey correctly, we need to know your location and use your movement data to determine whether you are traveling on foot or by train/bus. A valid ticket can only be issued to you if the app has access to this data. We assure you that your data will only be used for the purpose of ride recognition and price calculation. You can find all information about data protection here.
For whom is it worth using the check-in/check-out function?
The check-in/check-out function is suitable for everyone, especially if:
- you don't yet know how often you will be using buses and trains in a day. Your journeys are automatically calculated at the best price within 24 hours. This means you only pay for what you have actually used.
- you are not familiar with the fare zone. The price is calculated after your journey (after 24 hours at the latest) and does not require any fare knowledge.
Which payment methods are offered in the check-in/check-out function?
Currently, only payment by SEPA direct debit is supported. Billing takes place at the end of the month. Other payment methods such as PayPal as well as debit and credit cards are to be added in the near future.
Which discount media can be used with the check-in/check-out function?
Your upgrade to LeipzigMOVE+ will of course be taken into account when using the check-in/check-out function. The discount will be deducted when calculating your best price. Other discount cards, such as a BahnCard, are excluded from the function. You can find more information about LeipzigMOVE+ here here.
