Archives: FAQ

I really want to be at my destination at a certain time. How can I book Flexa correctly?

In the booking process, you can select your departure time or your arrival time when selecting the time. In this case, we recommend that you select "Arrival time" and enter your preferred arrival time. The background system will then plan the route so that you arrive at your destination on time. It also calculates who else can be picked up where along the way (pooling) so that you arrive on time.

When making your booking request, enter your entire route to your final destination within the MDV area. In this case too, the background system will plan the route so that you reach your connections on time.

Why don't I receive a message if my Flexa ride is canceled?

We communicate canceled journeys in LeipzigMOVE via push messages: Please activate the notification or push messages in the "Settings" of your cell phone under "Apps" in "LeipzigMOVE" and allow "Background data usage" under "Mobile data". You can also check the status of your booking under "Subscriptions & bookings"

Who and what can I take with me?

The Flexa vehicles have space for up to six people plus smaller items of luggage (e.g. rucksack or shopping bags). For children, there are two booster seats and a child seat for group 0+/1 (0-4 years, up to 18 kg) in the vehicles.

Transportation of objects and animals

The transportation of objects and animals is possible if they can be safely stowed in the luggage compartment, no additional seats are taken up and the stay at a stop is not extended beyond the usual length. The following can be carried

Hand luggage (e.g. rucksack, shoulder bag, handbag or shopping bag)
Baby carriage (folded)
Rollator (folded)
Wheelchair
Electric wheelchair (by telephone booking)
Small animals in a suitable transport box.
Please indicate in the app what you need for the journey (e.g. up to two booster seats) or what you would like to take with you (e.g. pushchairs/wheelchairs, wheelchair, child up to three years old). Please note that you can only book the transportation of electric wheelchairs by telephone. Transportation is free of charge. The final decision on the transportation of objects and animals is the responsibility of the driver at the pick-up point. It is expressly not possible to take bicycles, e-scooters, animals outside a suitable container or objects and animals without an accompanying person.

What does Flexa cost?

You can board and travel with any MDV-ABO or ticket that is valid for local transport in fare zone 110 (Leipzig).

All other tickets are available at the usual points of sale, at ticket machines and in our LeipzigMOVE app.

Please note that short-distance tickets are not valid. Tickets that you can buy using the check-in/check-out procedure in the FAIRTIQ app are not valid for your Flexa journey.

When and where does Flexa travel?

Flexa is available for you in North, Southeast, West and Southwest.

Monday to Sunday from 4:30 am to 1 am

In the service area, it is possible to travel from Flexa stops to transfer stops or between the individual stops. You can find the position of the Flexa stops on the map. However, you can enter any address when booking - the next stop will be determined automatically and the exact position will be displayed with a description of the location when booking.

How can I book trips?

For the first trip, you register once in LeipzigMOVE. After that, all you have to do is enter your desired pick-up point and destination before each journey - Flexa will take you there quickly and conveniently. You can enter any point in Leipzig or in the MDV area as your start or destination - Flexa will organize the optimal combination of Flexa and public transport via one of the transfer stops.

For spontaneous bookings, the Flexa vehicle will arrive at your desired Flexa stop after a short journey or you can reserve your Flexa vehicle for a later desired time up to seven days in advance. You will find out the exact pick-up time at the time of booking.

What can I use Flexa for?

Flexa offers an ideal link to public transport (streetcar, bus and S-Bahn). Whether for business or pleasure, Flexa travels to numerous transport hubs, from where you can easily travel on to neighboring districts, Leipzig city center or the entire MDV area.