Archives: FAQ
What does Flexa cost?
You can board and travel with any MDV-ABO or ticket that is valid for local transport in fare zone 110 (Leipzig).
You can easily buy the following tickets from the Flexa driver:
- One-way tickets
- Day tickets
- Extra card
When you present your ABO Flex chip card, you will also receive the discounted tickets.
All other tickets are available at the usual points of sale, at ticket machines and in our LeipzigMOVE app.
In our Flexa vehicles, you pay for all tickets directly in cash.
Please note that short-distance tickets are not valid. Tickets that you can buy using the check-in/check-out procedure in the FAIRTIQ app are not valid for your Flexa journey.
When and where does Flexa travel?
Flexa is available for you in North, Southeast, Leutzsch and Southwest.
Monday to Sunday from 4:30 am to 1 am
In the service area, it is possible to travel from Flexa stops to transfer stops or between the individual stops. You can find the position of the Flexa stops on the map. However, you can enter any address when booking - the next stop will be determined automatically and the exact position will be displayed with a description of the location when booking.
How can I book trips?
For the first trip, you register once in LeipzigMOVE. After that, all you have to do is enter your desired pick-up point and destination before each journey - Flexa will take you there quickly and conveniently. You can enter any point in Leipzig or in the MDV area as your start or destination - Flexa will organize the optimal combination of Flexa and public transport via one of the transfer stops.
For spontaneous bookings, the Flexa vehicle will arrive at your desired Flexa stop after a short journey or you can reserve your Flexa vehicle for a later desired time up to seven days in advance. You will find out the exact pick-up time at the time of booking.
What can I use Flexa for?
Flexa offers an ideal link to public transport (streetcar, bus and S-Bahn). Whether for business or pleasure, Flexa travels to numerous transport hubs, from where you can easily travel on to neighboring districts, Leipzig city center or the entire MDV area.
How old do I have to be to use LeipzigMOVE?
There is no age limit for using the transport information service. If you want to create a LeipzigMOVE account, you must be at least 18 years old.
How can I change my e-mail address and/or personal data?
You can easily enter your personal data, such as name, address, bank details or similar, in the contract in the customer portal at https://abo.l.de change. If you would like to change your email address, please let us know via the contact form https://leipzig-move.de/ueber-uns#kontakt with. We'll take care of it for you.
I have not received a direct debit statement.
You will only receive an invoice from us if you have used services in the previous month or if you still have a credit balance on your LeipzigMOVE account.
Where do I get my invoice from? (direct debit, Paypal, credit card, cell phone bill)
If you pay by PayPal, credit card or cell phone bill, we will send you a payment confirmation by email immediately after your purchase. If you pay for your public transport tickets with Paypal, you will also receive a payment confirmation from Paypal. Tickets paid by cell phone bill can be found on your next mobile phone bill. You will receive invoices for tickets, bike and car sharing bookings and cab journeys paid by direct debit by email in the following month.
I already have a Nextbike/Flinkster account - can I use it to register?
No. In order to use our sharing offers in LeipzigMOVE, you need a LeipzigMOVE account. However, if you are already a nextbike or Flinkster customer, this does not affect the use of these two offers in LeipzigMOVE. To get started, simply create a LeipzigMOVE account, complete your profile and use all the services.
Can I use my ABO Flex contract in LeipzigMOVE?
No, this will no longer be possible from September 1, 2024. With your ABO Flex contract, you can still get your discounted tickets from ticket machines and at our service points and LVB service centers. As of September 1, 2024, it will therefore no longer be possible for ABO Flex users to purchase discounted tickets in the LeipzigMOVE app.
