Archives: FAQ
Why does check-in/check-out need to access my GPS and movement data?
In order for us to be able to record your journey correctly, we need to know your location and use your movement data to determine whether you are traveling on foot or by train/bus. A valid ticket can only be issued to you if the app has access to this data. We assure you that your data will only be used for the purpose of ride recognition and price calculation. You can find all information about data protection here.
For whom is it worth using the check-in/check-out function?
The check-in/check-out function is suitable for everyone, especially if:
- you don't yet know how often you will be using buses and trains in a day. Your journeys are automatically calculated at the best price within 24 hours. This means you only pay for what you have actually used.
- you are not familiar with the fare zone. The price is calculated after your journey (after 24 hours at the latest) and does not require any fare knowledge.
Which payment methods are offered in the check-in/check-out function?
Currently, only payment by SEPA direct debit is supported. Billing takes place at the end of the month. Other payment methods such as PayPal as well as debit and credit cards are to be added in the near future.
Which discount media can be used with the check-in/check-out function?
Your upgrade to LeipzigMOVE+ will of course be taken into account when using the check-in/check-out function. The discount will be deducted when calculating your best price. Other discount cards, such as a BahnCard, are excluded from the function. You can find more information about LeipzigMOVE+ here here.
Is it possible to take children, bicycles, dogs and/or bulky luggage with you?
No, it is currently not possible to take children, bicycles, dogs or bulky luggage on board. Please buy an extra ticket or a children's ticket using the "Buy ticket" function in the LeipzigMOVE app or at the ticket machine.
How is the price capped in the check-in/check-out function?
The maximum price in a 24-hour period corresponds to the price of a 24-hour ticket for one person (adult or child) according to the number of fare zones used. Please note that a 24-hour ticket is not available for a child in fare zone 110 (City of Leipzig). Price optimization is therefore not possible.
What happens if I forget to check out at the end of my journey?
If you forget to check out, you don't have to worry. Our system automatically recognizes when you are no longer travelling a route by train or bus or when there is no longer a stop near you and then automatically checks you out. Check-in/check-out only charges you for routes that you have actually traveled by bus or train.
Do I have to check out and check in again when changing trains?
You don't have to check out when changing trains. Stay checked in, wait for your connection and continue your journey relaxed. If you have a particularly long wait for your connection due to a delay, for example, please make sure that you are still checked in and that no automatic check-out has taken place.
Which tickets can be purchased with the check-in/check-out function?
You can now be charged for the following tickets easily via check-in/check-out:
- One-way ticket for adults (also for MOVE+)
- Short-haul single journey for adults (also for MOVE+)
- One-way ticket child
- 24-hour ticket for one adult (valid in all MDV fare zones except 110 Leipzig)
- 24-hour ticket for one child (valid in all MDV fare zones except 110 Leipzig)
- 24-hour ticket Plus for 1 adult (valid in fare zone 110 Leipzig)
Note: It is currently not yet possible to take children, dogs and bulky luggage with a ticket using the check-in/check-out function. Please buy an extra ticket or a children's ticket using the "Buy ticket" function in the LeipzigMOVE app or at the ticket machine. It is possible to purchase an additional ticket via "Buy ticket" at the same time as using the check-in/check-out function.
In which means of transport and in which fare zones can the check-in/check-out function be used?
The check-in/check-out function can be used on the routes of almost all local transport companies in the Central German Transport Association (MDV). Journeys in on-demand services such as Flexa in Leipzig and in flexible forms of service that operate without a timetable (e.g. Flex on-call bus) are currently still excluded. In MDV Nord (Wittenberg, Anhalt-Bitterfeld, Dessau-Roßlau), the check-in/check-out function can only be used on local trains. Buses and streetcars are excluded. The MDV conditions of carriage and fare regulations apply. You can find out more about the MDV area here.
