About us
LeipzigMOVE is a product of LVB and combines all mobility services in Leipzig. We are thus promoting the mobility of the future and promoting sustainable alternatives in urban transport.
Our vision
"LeipzigMOVE: We are shaping the future of urban mobility - seamless, sustainable and user-friendly. Our goal is to make Leipzig a more liveable city by connecting people with each other and with the city in a simple way. With an app that integrates all modes of transport, we are promoting a sustainable mobility culture and giving everyone the freedom to get around easily and in an environmentally conscious way."
Core aspects of the vision:
Seamless mobility: All means of transportation in one app - from public transport to bicycles and car sharing to e-scooters.
Sustainability: Promotion of environmentally friendly mobility options to support the achievement of the city's climate protection goals.
Mobility stations as hubs: Strategically placed mobility stations connect different modes of transportation and offer user-friendly services such as charging stations and parking facilities.
The city as a living space: By promoting alternative mobility solutions, traffic areas are used more efficiently, noise pollution is reduced and more space is created for green areas, meeting places and sustainable urban development.
Integration and innovationContinuous further development of the platform with new technologies and services.
Our partners
From A to B with the mobility service of your choice.
These partners make your MOVE through Leipzig easier and more flexible than ever before.
LVB
Shaping the mobility of the future, advancing the transport transition, strengthening sustainability: as Leipzig's public transport operator, we have a responsibility to get people to their destinations safely, quickly and comfortably. With bus, train & the Flexa on-demand service anyway, but even more individually with LeipzigMOVE.
Nextbike
nextbike is the European bike sharing market leader and Germany's largest bike rental system. With the LeipzigMOVE app, you can always find a nextbike near you.
Voi
With Voi, we have an e-scooter sharing provider at our side that successfully offers micromobility options throughout Europe.
4884
Cab company 4884 is the market leader in Leipzig and also has one of the most modern radio taxi dispatch centers in Europe. One of the more than 250 cabs is always nearby and will take you to your destination quickly, safely and reliably.
FAQ
Here you will find answers to the most frequently asked questions about our services, processes and offers. If your question is not listed, please do not hesitate to contact us directly. Contact us - we will be happy to help you!
LeipzigMOVE is a multimodal mobility app for Leipzig and the MDV area that bundles various transport services under one roof. LeipzigMOVE offers you everything in one app - from simple connection information, public transport ticket purchases, bike, car and e-scooter sharing offers as well as bike+ride, right through to ordering a cab. No matter which means of transport you choose, plan, book and pay for your route conveniently with LeipzigMOVE.
The mobility offer currently comprises the services of the following partners:
- Public transport tickets and information -Mitteldeutscher Verkehrsverbund (MDV) incl. Leipziger Verkehrsbetriebe (LVB) GmbH
- Car sharing - Flinkster
- Bikesharing - nextbike
- Cab - 4884 Radio cab
- E-Scooter - Voi.
You can currently pay in LeipzigMOVE by PayPal, credit card via your cell phone bill or by direct debit. If you only want to buy public transport tickets via LeipzigMOVE, you can choose to pay by PayPal, credit card or cell phone bill after you have created an L-Login with your e-mail address and password. If you would also like to use all other mobility services, simply complete your profile (full registration) and you can pay for your tickets, bike and car sharing rentals and cab rides conveniently by direct debit at the end of the month. For car sharing use, validation of the driver's license is required before the first use (see question "How do I validate my driver's license"). Unfortunately, payment by cell phone bill or Paypal is no longer possible with a completed profile.
If payment by cell phone bill does not work, you may have activated a third-party provider block. You can have this removed by your provider.
If you would like to buy your tickets in Leipzig with a discount of 50 %, you can opt for LeipzigMOVE+ when completing your profile. You pay €6.90 per month and receive one-way tickets, short-distance tickets and extra tickets in fare zone 110 Leipzig for half price (according to MDV fare conditions for ABO-Flex).
Please use our form on leipzig-move.de/offers/ and enter your e-mail address and the six-digit customer contract number of your LeipzigMOVE contract. You can find this in the LeipzigMOVE app in the main menu under Profile or on your last invoice. You will then receive a confirmation email from us.
No, this will no longer be possible from September 1, 2024. With your ABO Flex contract, you can still get your discounted tickets from ticket machines and at our service points and LVB service centers. As of September 1, 2024, it will therefore no longer be possible for ABO Flex users to purchase discounted tickets in the LeipzigMOVE app.
No. In order to use our sharing offers in LeipzigMOVE, you need a LeipzigMOVE account. However, if you are already a nextbike or Flinkster customer, this does not affect the use of these two offers in LeipzigMOVE. To get started, simply create a LeipzigMOVE account, complete your profile and use all the services.
If you pay by PayPal, credit card or cell phone bill, we will send you a payment confirmation by email immediately after your purchase. If you pay for your public transport tickets with Paypal, you will also receive a payment confirmation from Paypal. Tickets paid by cell phone bill can be found on your next mobile phone bill. You will receive invoices for tickets, bike and car sharing bookings and cab journeys paid by direct debit by email in the following month.
You will only receive an invoice from us if you have used services in the previous month or if you still have a credit balance on your LeipzigMOVE account.
You can easily enter your personal data, such as name, address, bank details or similar, in the contract in the customer portal at https://abo.l.de change. If you would like to change your email address, please let us know via the contact form https://leipzig-move.de/ueber-uns#kontakt with. We'll take care of it for you.
There is no age limit for using the transport information service. If you want to create a LeipzigMOVE account, you must be at least 18 years old.
If you lose your cell phone, thanks to registration we can assign your purchased tickets (e.g. weekly or monthly passes) and reissue them. If something doesn't work in your app, for example if you have problems buying tickets, we can also help you better and solve problems more specifically. Registration also allows you to view your past bookings and thus have an overview of them.
No. As the app is linked to a large number of different systems in the background, it can happen that individual systems are temporarily unavailable. In these cases, we will do our best to provide you with the full range of services as quickly as possible. Until then, however, you will have to purchase a valid ticket via our other sales channels.
You can purchase short-distance tickets either directly via the "Buy ticket" button or via the connection information (click on your desired connection -> "Buy ticket"). To ensure that you can only buy a short-distance ticket for those routes that are intended for this purpose, you must always enter the specific start and destination stops of your desired connection.
No, you can only buy one ticket at a time. However, you can complete the purchase process several times in succession to obtain the desired number of tickets. Please note: LeipzigMOVE+ tickets and season tickets are personal and must be personalized with the passenger's name.
Yes, you can. Please click on the name written in orange in the ticket purchase process. You will then be taken to an input screen where you can enter the personalization for the desired person.
No, your tickets are always valid immediately after purchase. The only exceptions to this are our tourist products LeipzigCard and LeipzigRegioCard as well as the Hopperticket on weekdays, which can only be used from 9 am.
You can add your D-Ticket to your MOVE account in LeipzigMOVE and use it as a travel authorization. The D-Ticket will then be displayed at the bottom of the screen and can also be found under "Travelcards & bookings" in the side menu.
To add the D-Ticket to LeipzigMOVE, simply click on "Add D-Ticket" under "Subscriptions & Bookings". If you already have a MOVE or MOVE+ contract and have purchased your Deutschlandticket in the same name, your D-Ticket will automatically be added to your account. If the automatic addition did not work, you can also add the D-Ticket manually. Please have your subscription contract number ready. If you have any problems, please contact our support team at https://leipzig-move.de/ueber-uns/#kontakt
You can find the subscription contract number on your contract documents or in the customer portal at: www.abo.l.de.
Flexa offers an ideal link to public transport (streetcar, bus and S-Bahn). Whether for business or pleasure, Flexa travels to numerous transport hubs, from where you can easily travel on to neighboring districts, Leipzig city center or the entire MDV area.
For the first trip, you register once in LeipzigMOVE. After that, all you have to do is enter your desired pick-up point and destination before each journey - Flexa will take you there quickly and conveniently. You can enter any point in Leipzig or in the MDV area as your start or destination - Flexa will organize the optimal combination of Flexa and public transport via one of the transfer stops.
For spontaneous bookings, the Flexa vehicle will arrive at your desired Flexa stop after a short journey or you can reserve your Flexa vehicle for a later desired time up to seven days in advance. You will find out the exact pick-up time at the time of booking.
Flexa is available for you in North, Southeast, Leutzsch and Southwest.
Monday to Sunday from 4:30 am to 1 am
In the service area, it is possible to travel from Flexa stops to transfer stops or between the individual stops. You can find the position of the Flexa stops on the map. However, you can enter any address when booking - the next stop will be determined automatically and the exact position will be displayed with a description of the location when booking.
You can board and travel with any MDV-ABO or ticket that is valid for local transport in fare zone 110 (Leipzig).
You can easily buy the following tickets from the Flexa driver:
- One-way tickets
- Day tickets
- Extra card
When you present your ABO Flex chip card, you will also receive the discounted tickets.
All other tickets are available at the usual points of sale, at ticket machines and in our LeipzigMOVE app.
In our Flexa vehicles, you pay for all tickets directly in cash.
Please note that short-distance tickets are not valid. Tickets that you can buy using the check-in/check-out procedure in the FAIRTIQ app are not valid for your Flexa journey.
The Flexa vehicles have space for up to six people plus smaller items of luggage (e.g. rucksack or shopping bags). For children, there are two booster seats and a child seat for group 0+/1 (0-4 years, up to 18 kg) in the vehicles.
Transportation of objects and animals
The transportation of objects and animals is possible if they can be safely stowed in the luggage compartment, no additional seats are taken up and the stay at a stop is not extended beyond the usual length. The following can be carried
- Hand luggage (e.g. rucksack, shoulder bag, handbag or shopping bag)
- Baby carriage (folded)
- Rollator (folded)
- Wheelchair (folded)
- Electric wheelchair (by telephone booking)
- Small animals in a suitable transport box.
Please indicate in the app what you need for the journey (e.g. up to two booster seats) or what you would like to take with you (e.g. pushchairs/wheelchairs, wheelchair, child up to three years old). Please note that you can only book the transportation of electric wheelchairs by telephone. Transportation is free of charge. The final decision on the transportation of objects and animals is the responsibility of the driver at the pick-up point. It is expressly not possible to take bicycles, e-scooters, animals outside a suitable container or objects and animals without an accompanying person.
We communicate canceled journeys in LeipzigMOVE via push messages:
Please activate the notification or push messages in the "Settings" of your cell phone under "Apps" in "LeipzigMOVE" and allow "Background data usage" under "Mobile data".
You can also check the status of your booking under "Subscriptions & bookings"
In the booking process, you can select your departure time or your arrival time when selecting the time. In this case, we recommend that you select "Arrival time" and enter your preferred arrival time. The background system will then plan the route so that you arrive at your destination on time. It also calculates who else can be picked up where along the way (pooling) so that you arrive on time.
When making your booking request, enter your entire route to your final destination within the MDV area. In this case too, the background system will plan the route so that you reach your connections on time.
You can select "Multiple trips" during your booking request and select all the days on which you would like to be picked up at your stop at this time. You can do this up to seven days in advance.
In your booking request under departure time, enter the latest time you would like to be picked up. You will receive a push message about five minutes before the journey telling you exactly when your departure time is. Flexa can pick you up up to a quarter of an hour before your latest departure time.
Yes, up to six people can ride Flexa at the same time. You can increase the number of people up to six during the booking process.
Bikesharing is billed in 15-minute units - every unit or part thereof counts. One unit costs €1. For example, if you cycle for 45 minutes, you pay €3 for your ride with LeipzigMOVE. Service fees may apply if you return the bike in the pink zone (€1 in Leipzig) or outside the business area (min. €20 in Leipzig). Service prices may vary in other cities.
Every month until 31.08.2024, we will give you a free quota of 10 units for your nextbike rides in Leipzig. One unit corresponds to 15 minutes.
If a journey takes longer than 15 minutes, you pay the normal rate for the next unit. Even if your 10 units are used up, you can of course continue to travel - at the regular conditions.
As of September 1, 2024, the inclusive units for bike sharing will no longer be included in the LeipzigMOVE GTC. But don't worry: there will be a transition period from September 2024. During this period, the previous free ride quotas of 10×15 minutes per month will remain in place as usual until further notice. We are currently working on an attractive alternative in which we want to reward people for their environmentally conscious mobility behavior.
The free travel contingents were a great way to get to know our multimodal offer. To ensure a fair and sustainable system in the long term, we want to focus on new measures in future that are more closely geared to your individual use of our services.
Stay tuned to see what happens next - we'll keep you up to date with all the latest news.
You can only return the bike at stations or within the zones marked on the map (in Leipzig: blue/pink shading). If you place the bike in a blue zone, there are no additional charges and you only pay for the time units used. A return in the pink zone will cost you an additional €1. The return stations are displayed in the LeipzigMOVE app. They are marked with an oval blue bike sharing icon with a number on the left. The number indicates how many bikes are currently at the station. You should avoid parking your bike completely outside the zones or stations - unfortunately we have to charge at least €20 extra for this. Service prices may vary in other cities.
By clicking on "Start rental", the lock on the rear wheel of the bike opens automatically. If this is not the case, shake the bike a little until the lock pops open and/or click on "Open lock" again in the app. When you have reached your destination, lock the bike by pushing the lock lever down in the direction of the arrow until it clicks into place. The beep signals that the bike has been successfully locked. This may take a few seconds - please wait for this so that you can be sure that the return was successful. Check the completion of the ride in the app.
Yes, you can rent up to four Nextbikes at the same time via LeipzigMOVE.
Bike+Ride are bicycle parking spaces that offer you the opportunity to park your bicycle safely. Depending on the location of the Bike+Ride facility, one of the following types of facility is available:
- Bicycle garage
- Bicycle box
You will receive a personal access code for the desired rental period, with which you can use the bike box or garage.
A bicycle garage has central access for all users. There are individual parking spaces within the facility. The users of the facility have individual access data to open the facility.
Bicycle boxes have several separate individual parking spaces. Each of the individual boxes has its own door and can be opened and closed individually. Each user has individual access data with which they can only open their own bike box.
To book a bicycle parking space, you need a LeipzigMOVE account. You can also find out how to register an account in our [FAQs]. If you already have a LeipzigMOVE account, you can book your bicycle parking space as follows:
- Click on Bike+Ride on the start page of the LeipzigMOVE app.
- Then select the location where you would like to book a parking space from the list of available bike boxes and garages.
- In the next step, you can select the rental period and, if applicable, a parking space within the bike box.
- Complete the booking.
You will then receive the access data for your parking space in the LeipzigMOVE app. You can use the QR code to open the bike box or garage.
In principle, rental is possible on a daily, weekly, monthly and annual basis. Please note, however, that we have only activated a certain number of pitches at the facilities for short-term bookings.
| Rental period | Price |
|---|---|
| 1 day | 1 € |
| 1 week | 5 € |
| 1 month | 10 € |
| 1 year | 90 € |
The bicycle must not exceed the following dimensions:
1.16 m high
1.98 m long
0.80 m wide
55 mm tire width
If available, bicycles on the upper parking level may weigh a maximum of 18 kg.
Booking and payment Book and pay for a parking space for the desired period directly in the LeipzigMOVE app via the map or via the "Bike+Ride" tile. You will immediately receive your personal access data directly in the app.
Open with QR code Hold the QR code in the app to the scanner above the number pad. The door opens. You have to perform an extra step before every 1st opening: Press the # button before scanning the QR code. This also applies after you have extended your parking space in the app.
Open by entering numbers You can also open the system without a QR code. Simply enter the box number and PIN one after the other without using the area code. The following steps must be carried out before each 1st opening. This also applies after you have extended your parking space in the app: Enter # key Enter "valid until date", e.g. 20230815 Enter "box number", e.g. 002 Enter "PIN", e.g. 1234 Enter "checksum", e.g. 54321 You can find your personal access data in the app under the QR code by clicking on "Open parking space without QR code".
During the rental period, you can open and close the door as often as you like using your access data.
The upper boxes are equipped with a rail that can be pulled out and folded down. The bike is placed on this rail and the rail is lifted. The bike is firmly anchored in the rail using a corresponding device.
Please note that parking an e-bike/pedelec in the upper area of the boxes is not possible at every location due to the weight. This depends on the type of facility on site. The exact details can be found in the information texts for the individual locations.
You can extend an active booking at any time. To do this, use the LeipzigMOVE app and call up your current booking. Here you will find the option to extend your booking. Select the desired extension period and complete the booking process.
No, you cannot end your booking early.
No, your bike is not automatically insured. Leipziger Verkehrsbetriebe (LVB) GmbH is not liable for stolen bicycles, objects or other damage. Please always make sure to lock your bike despite the protected parking location.
The door of the bike box does not open automatically. Once your booking has expired, the parking space is released again and can be booked by other users. If the bike is still in the bike box at this time, it can be found by the next tenant.
As long as no other user has booked, the door to your parking space can be opened again after the rental period has expired.
However, if your bike blocks the parking space of a subsequent tenant, we reserve the right to vacate the parking space and charge you for the costs. Therefore, always collect your bike in good time or extend your booking.
In rare cases, a bike box or bike garage may not open due to vandalism or technical faults. In this case, please contact our customer service team directly and describe your problem. Our customer service is available on the following telephone number 0341/492-1000. to reach us. We will then find a solution together with you.
If you have caused an emergency opening through your own fault, you will be liable for the fees incurred in accordance with our General Terms and Conditions (GTC).
This may occur if the previous user of the parking space does not collect their bicycle before their booking expires.
If your booked parking space is occupied, please contact our customer service directly. If another parking space is available at the desired location, you can book this via the LeipzigMOVE app. The rental fee for the first booking will be refunded.
You can reach our customer support team on the following telephone number 0341/492-1000.
You may not have validated your driver's license yet. Go to "How do I validate my driver's license?".
If you have already completed the validation, there may be other reasons for this. We ask you to use the Contact form to get in touch with us.
Currently, LeipzigMOVE only offers station-based car sharing vehicles. This means that you must always return the vehicle to the station. Your booking is only complete when you have returned the vehicle to the relevant station.
When your car sharing booking starts, you will find the "Open" button in your active booking. Press it, enter your PIN (you can change it at any time in your profile) and the vehicle's central locking will open. If this doesn't happen immediately, just try again - sometimes it can take a few moments.
You will find the key in the glove compartment. Use the key to lock the car during the booking. At the end of the booking, insert the chip on the key back into the socket in the glove compartment. Close all doors and click on the "Close" button in your booking or hold any NFC-enabled card (e.g. a credit card) to the reading field in the windshield.
If you need to refuel on the road or your tank level drops below 25 %, follow these steps:
- Search for a DKV filling station.
- Fill up with the right fuel. (see key fob or fuel cap, costs for premium fuel and intermediate charging of electric vehicles are not covered)
- Remove the DKV card from the glove compartment.
- Enter the mileage and PIN when paying. You can find the fuel PIN in your current booking under "More -> Refuel".
If the DKV card is not accepted at the filling station or is defective, we ask you to display the costs. Then please send the fuel receipt to us (Service-Center der Leipziger Verkehrsbetriebe (LVB) GmbH, Markgrafenstraße 2, 04109 Leipzig) with the note "LeipzigMOVE Carsharing Tankquittung", your name and your customer contract number. We will reimburse you with the invoice for the journey.
Electric vehicles must always be reconnected to the charging station for charging at the end of the journey and the charging process must be started with the charging chip card.
Don't forget to pack the charging cable when you set off. It belongs to the vehicle. If the charging cable is missing when you start your journey, report it as damage to the support hotline before you set off (0341/4921000). Always connect the vehicle to the charging station at the end of the journey and start the charging process with the charging chip card.
Yes, you can. However, you can cancel free of charge up to 24 hours before the start of the rental period. If you have booked the vehicle for more than 24 hours, you must cancel your booking at least as long in advance as your booking period is long. If you cancel at short notice, we will unfortunately have to charge you half of the hourly rate for the canceled booking period.
Stay calm, look after yourself and everyone involved and secure the scene of the accident.
In the event of any kind of damage, e.g. an accident with wild animals or a road bollard, or in the event of theft, please report it immediately to the police and to our support hotline (0341/4921000 à car sharing), even if no one else is involved. Please inform us truthfully and in detail about the damage event. Then document the damage to the vehicle with photos.
Damage caused by you or during your rental should be reported by telephone to the support hotline (0341/4921000 à car sharing). In this case, please also call the police. An additional written report is not required. Our cooperation partner DB Flinkster will contact you on our behalf for an accident report. You can also send photos of the damage to the vehicle.
Any existing damage that you notice before the start of your journey and that is not yet listed in the damage list in the app must also be reported immediately and before the start of the journey by calling our support hotline (0341/4921000) must be reported. This also includes heavy soiling or missing utensils. Please never use the vehicle if the safety appears to be impaired by the damage found.
According to the overview of fees in the LeipzigMOVE appendix, self-support is €1,500.
Late return of the vehicle will be penalized with a fine of up to €50. Extend the booking before the end of the booking period via the app or the hotline (0341/4921000) as soon as you realize that you will need the vehicle for longer. If the vehicle has already been booked by another user after you, it is unfortunately not possible to extend the booking in the app. Please call the hotline anyway so that a solution can be found with the next customer. This will also reduce the penalty payment.
You can shorten your booking via the app if you are back at the station much earlier than planned. You will then only be charged half of the time price for the originally booked period.
The use of a vehicle by another person is not possible. Making your account or a vehicle freely available to friends or family members is therefore not permitted and will result in the termination of your contract.
You don't need to have cash or a debit card with you, as you can pay for your journey conveniently by direct debit via your LeipzigMOVE invoice. At the end of the journey, the cab driver will give you a receipt for the amount to be paid. Sign it to confirm the fare. This exact amount will also appear later on your LeipzigMOVE invoice.
Yes, you can cancel your journey free of charge before it starts. Simply click on "Cancel" in your app booking.
For various reasons, the cab may take a little longer to get to you. The cab may still be on its way to you. However, you can also cancel the cab request if no driver appears. As long as you have not yet started the journey, you will not incur any costs.
For requests that are not covered by the "Options" function, you must contact the cab company 4884 by telephone on 0341/4884 report. In this case, your booking will not be processed and billed via the LeipzigMOVE app but directly via the cab company.
If you are dependent on an accessible cab, please call the cab company 4884 directly on 0341/4884. This allows the cab company to respond specifically to your request. In this case, your booking is not processed and billed via the LeipzigMOVE app but directly via the cab company.
The activation fee for e-scooters is €1 per ride. As soon as you start the rental, you pay an additional €0.22 for every minute or part thereof.
All journeys with Leipzig e-scooters must end at a designated e-scooter parking area. The stations (mobility stations) are shown on the map in the LeipzigMOVE app. They are marked with a purple e-scooter icon.
Please note that parking e-scooters outside the stations is not permitted and will be penalized with a €25 fine. In addition, the journey cannot be completed, so the price per minute will continue to apply.
You do not need a driver's license to ride an e-scooter (scooter) in Leipzig. However, to be able to rent an e-scooter from LeipzigMOVE, you must be at least 18 years old. Also make sure that you are fit to drive.
To start your ride, scan the QR code on the handlebars or enter the multi-digit code manually in the app and tap on "Start rental". The e-scooter is ready to go.
Make sure that your chosen e-scooter is fully functional to ensure a safe ride. If the e-scooter is damaged, please report this damage to the LeipzigMOVE hotline at E-Scooter (+49 341 492 1000). Customer support will let you know whether the e-scooter is still roadworthy.
To end the journey, park the e-scooter properly in a marked parking space, tap on "End" in the bottom right-hand corner of your active booking and then on "End journey". If you have any problems ending the ride, please call the LeipzigMOVE hotline at E-Scooter (+49 341 492 1000).
- To get going, stand on the e-scooter with one foot and push off with the other.
- Press the accelerator lever on the handlebars down with your right hand to pick up speed.
- Release the lever or carefully apply the handbrake on the left or right to slow down the e-scooter.
- Use the indicators on the right and left to show other road users where you are going.
- Put the e-scooter back on the stand when you have finished your ride.
Please report any accidents, collisions, damage, bodily injury, stolen or lost vehicles to the LeipzigMOVE hotline at E-Scooter (+49 341 492 1000). In the event of damage, you must contact us by telephone to find out whether you can continue your journey.
You must also report an accident involving personal injury, property damage or other damage to third parties to the local police immediately. This also applies if the vehicle was stolen while you were driving.
The maximum rental time including the paused time is 60 minutes. After that, the ride ends automatically. If you do not move the Voi e-scooter for more than 30 minutes, the ride will also end automatically.
Always ride sober, do not take another person with you on your e-scooter or leave the e-scooter to another person and wear a helmet for your own safety.
You may only ride your e-scooter on marked cycle paths or on the road. Always ride responsibly and be considerate of others.
Riding the e-scooter under the influence of alcohol, drugs or medication is prohibited. It impairs your sense of balance, your reaction time and your judgment. This puts you and other road users at risk.
No, because you are not allowed to leave an e-scooter opened with your account to another person.
No, but you can access the customer portal via "Buy ticket" under "Subscriptions" to order your D-Ticket there.
It is not necessary to carry the chip card for the D-Ticket. The D-Ticket in MOVE in conjunction with a valid ID document is sufficient as authorization to travel.
As a customer, you are obliged to carry a valid ticket. If you do not have your chip card with you and cannot show a D-Ticket in LeipzigMOVE, you will not be able to continue your journey.
Unless you have canceled it, your D-Ticket will automatically be converted to a D-Ticket for the new month at the end of the month. This happens automatically and you don't have to do anything.
No, the D-Ticket is only valid for public transport. For bike & car sharing, as well as all other LeipzigMOVE offers, you can simply sign a MOVE or MOVE+ contract under "Complete profile" and start riding immediately.
No, you can only add one D-ticket to a MOVE account. If you have already added your own ticket, you cannot add any more.
No, unfortunately it is not yet possible to store other ABO types (e.g. ABO Basis).
No, this is not possible. Only D-Tickets purchased from LVB can be used with MOVE.
No, your D-Ticket travelcard must also be canceled in the customer portal.
The ticket number is used for Germany-wide control and is independent of the subscription number issued by LVB. No second D-Ticket was purchased as a result.
Students of Studentenwerk Leipzig can access their Deutschland-Semesterticket via LeipzigMOVE and add it to the app. To be able to add the ticket, you must be registered with LeipzigMOVE and have an L-Login.
Follow these steps to add your Germany semester ticket:
- Log in with your LeipzigMOVE account or register with an L-Login (e-mail address and password).
- Go to "Subscriptions & bookings" in the side menu.
- Click on the button "Add D-Ticket" and select the option "Add D-Semesterticket".
- Choose your university.
- Log in with your university login and agree to the transfer of data to LeipzigMOVE.
- Check your name details and add your date of birth.
- Click on "Add D-Ticket" and have your personalized semester ticket issued.
You can then find your Deutschland-Semesterticket under "Subscriptions & Bookings" or as quick access on the start page of the LeipzigMOVE app.
There is a special solution for students of HHL, HMT and iba Leipzig for the summer semester 2024. You will receive an email from Leipziger Verkehrsbetriebe with your contract number. You can use this contract number to retrieve your ticket via LeipzigMOVE.
Follow these steps to add your Germany semester ticket:
- Log in with your LeipzigMOVE account or register with an L-Login (e-mail address and password).
- Go to "Subscriptions & bookings" in the side menu.
- Click on the "Add D-ticket" button and select the option "Add existing D-ticket".
- Now enter your contract number, your first and last name in the same way as in the e-mail with your contract number and your date of birth.
- Click on "Add D-ticket".
You can then find your Deutschland-Semesterticket under "Subscriptions & Bookings" or as quick access on the start page of the LeipzigMOVE app.
No, you do not need to complete your profile in LeipzigMOVE. To access the Deutschland-Semesterticket, all you need is an L-Login consisting of an e-mail address and password.
Completing your profile is optional and subject to a SCHUFA report. With a completed profile, you also have the option of using offers such as bike sharing, e-scooters, car sharing, cabs or Bike+Ride.
Your Deutschland-Semesterticket will be converted into a Semesterticket for the new month at the end of the month. This happens automatically until the end of the semester and travel authorization period.
We take the name data for the personalization from your university. For the ticket inspection, it is important that these name details match the details on your photo ID. Please contact the student administration of your university to have the data changed before you have a Deutschland-Semesterticket issued via LeipzigMOVE.
You cannot change the date of birth yourself at a later date. Please use the contact form in the LeipzigMOVE app (side menu > Help > Contact) or on our website (https://leipzig-move.de/kontakt/) to let us know your request.
We will take care of your request as quickly as possible.
This error message can have various causes. Below you will find a description of the most common errors and possible solutions.
Your name data stored at the university is incomplete.
In order to issue a Deutschland-Semesterticket, we need the first and last name provided by your university. If this data is incomplete, you will receive an error message. Please contact the student administration of your university and have your data completed.
The travel authorization period is not transmitted by your university
It may happen that we do not receive a travel authorization period from your university. This can have various causes and prevent your Deutschland-Semesterticket from being issued - e.g. if you have not re-registered for the semester or have not paid the semester fee in full.
Please contact the student administration of your university to have the case checked and to obtain a travel authorization.
Driving license already issued.
The Deutschland-Semesterticket can only be linked to a LeipzigMOVE account. It is no longer possible to link the ticket to another account once the ticket has been created.
If your ticket has already been issued by another person unknown to you, please use the contact form in the LeipzigMOVE app (side menu > Help > Contact) or on our website (https://leipzig-move.de/kontakt/) to inform us of your request.
As a customer, you are obliged to carry a valid ticket. If you cannot show your ticket at LeipzigMOVE, you will not be able to continue your journey.
If you have any questions about a specific bike sharing, car sharing or cab booking or a ticket purchase, you can ask us directly by clicking on "Help" from your active booking. From there, you will be automatically forwarded to our customer service team.
If you have any general questions about using the app, please call our support hotline (0341/4921000) or use the contact form on leipzig-move.de/contact/ place.
For more information about LeipzigMOVE, please visit our website leipzig-move.de/.
We are legally obliged to obtain the consent of our customers for certain changes to our terms and conditions. If you have not yet confirmed our last GTC adjustment, a window will appear each time you open the app (maximum once a day) and before each purchase, asking you to confirm it. The contract can only be continued with your consent.
Contact us
Do you have any questions? Take a look at the FAQ, where you will find all the answers to the most frequently asked questions.
Telephone
0341 492-1000 | available 24/7
Personal
Service Center
Markgrafenstraße 2 | 04109 Leipzig Mon to Fri 8 a.m. - 8 p.m. and Sat 8 a.m. - 4 p.m. Google Maps
Mobility center at the main station
Willy-Brandt-Platz | 04109 Leipzig Mon to Fri 8 a.m. - 8 p.m. and Sat 8 a.m. - 4 p.m. Google Maps
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