Further functions

Bike+Ride are bicycle parking spaces that offer you the opportunity to park your bicycle safely. Depending on the location of the Bike+Ride facility, one of the following types of facility is available:

• Bicycle garage
• Bicycle box

You will receive a personal access code for the desired rental period, with which you can use the bike box or garage.

A bicycle garage has central access for all users. There are individual parking spaces within the facility. The users of the facility have individual access data to open the facility.

Bicycle boxes have several separate individual parking spaces. Each of the individual boxes has its own door and can be opened and closed individually. Each user has individual access data with which they can only open their own bike box.

To book a bicycle parking space, you need a LeipzigMOVE account. You can also find out how to register an account in our [FAQs]. If you already have a LeipzigMOVE account, you can book your bicycle parking space as follows:

1. Click on Bike+Ride on the start page of the LeipzigMOVE app.
2. Then select the location where you would like to book a parking space from the list of available bike boxes and garages.
3. In the next step, you can select the rental period and, if applicable, a parking space within the bike box.
4. Complete the booking.

You will then receive the access data for your parking space in the LeipzigMOVE app. You can use the QR code to open the bike box or garage.

In principle, rental is possible on a daily, weekly, monthly and annual basis. Please note, however, that we have only activated a certain number of pitches at the facilities for short-term bookings.

The bicycle must not exceed the following dimensions:
1.16 m high
1.98 m long
0.80 m wide
55 mm tire width
If available, bicycles on the upper parking level may weigh a maximum of 18 kg.

Booking and payment Book and pay for a parking space for the desired period directly in the LeipzigMOVE app via the map or via the "Bike+Ride" tile. You will immediately receive your personal access data directly in the app.

Open with QR code Hold the QR code in the app to the scanner above the number pad. The door opens. You have to perform an extra step before every 1st opening: Press the # button before scanning the QR code. This also applies after you have extended your parking space in the app.

Open by entering numbers You can also open the system without a QR code. Simply enter the box number and PIN one after the other without using the area code. The following steps must be carried out before each 1st opening. This also applies after you have extended your parking space in the app: Enter # key Enter "valid until date", e.g. 20230815 Enter "box number", e.g. 002 Enter "PIN", e.g. 1234 Enter "checksum", e.g. 54321 You can find your personal access data in the app under the QR code by clicking on "Open parking space without QR code".

During the rental period, you can open and close the door as often as you like using your access data.

The upper boxes are equipped with a rail that can be pulled out and folded down. The bike is placed on this rail and the rail is lifted. The bike is firmly anchored in the rail using a corresponding device.

Please note that parking an e-bike/pedelec in the upper area of the boxes is not possible at every location due to the weight. This depends on the type of facility on site. The exact details can be found in the information texts for the individual locations.

You can extend an active booking at any time. To do this, use the LeipzigMOVE app and call up your current booking. Here you will find the option to extend your booking. Select the desired extension period and complete the booking process.

No, you cannot end your booking early.

No, your bike is not automatically insured. Leipziger Verkehrsbetriebe (LVB) GmbH is not liable for stolen bicycles, objects or other damage. Please always make sure to lock your bike despite the protected parking location.

The door of the bike box does not open automatically. Once your booking has expired, the parking space is released again and can be booked by other users. If the bike is still in the bike box at this time, it can be found by the next tenant.

As long as no other user has booked, the door to your parking space can be opened again after the rental period has expired.

However, if your bike blocks the parking space of a subsequent tenant, we reserve the right to vacate the parking space and charge you for the costs. Therefore, always collect your bike in good time or extend your booking.

In rare cases, a bike box or bike garage may not open due to vandalism or technical faults. In this case, please contact our customer service team directly and describe your problem. Our customer service is available on the following telephone number 0341/492-1000. to reach us. We will then find a solution together with you.

If you have caused an emergency opening through your own fault, you will be liable for the fees incurred in accordance with our General Terms and Conditions (GTC).

This may occur if the previous user of the parking space does not collect their bicycle before their booking expires.

If your booked parking space is occupied, please contact our customer service directly. If another parking space is available at the desired location, you can book this via the LeipzigMOVE app. The rental fee for the first booking will be refunded.

You can reach our customer support team on the following telephone number 0341/492-1000.